Quality and Control

Solidaridad aims to achieve high quality results on all fronts. External auditors provide independent evaluations of the quality of each aspect of our operations. The four largest regional expertise centres are ISO 9001: 2015 certified: Solidaridad West Africa, Solidaridad East and Central Africa, Solidaridad South America, Solidaridad Europe (Stichting Solidaridad Nederland), and Solidaridad Asia.

Network Accounting Methods

Solidaridad is committed to transparency and the effective deployment of resources. It monitors project progress and the use of funds with a cloud-based project management system. Operations are audited, and outcomes discussed with management and supervisory boards. 

The internal risk management and control systems of each regional expertise centre provide reasonable assurance that financial statements are correct and that these systems have worked properly during the year under review. Each expertise centre has its financial statements audited annually, and all financial statements have received an unqualified audit opinion.

The latest financial data of the Solidaridad Network can always be found in the annual report. Please see: https://annualreport.solidaridadnetwork.org

QUALITY STANDARDS

Solidaridad Netherlands is approved by the Dutch Fundraising Regulator (CBF) and complies with its requirements. The CBF monitors all philanthropic bodies in the Netherlands and evaluates their management and policies, in order to increase transparency in the charity sector. We have also been awarded Declaration 20015 (version 2018) by Partos, the Dutch association for organisations working in international development.

While Solidaridad’s employees and partners collaborate on the basis of reciprocal trust, management guards against potential individual abuses of this trust. Risks – and their consequences for strategy – are continually assessed. The Executive Board of Directors is aware that economic conditions can change quickly, political situations be unstable, and markets volatile.

IRREGULARITIES AND COMPLAINTS

Solidaridad strives to deliver high quality work in line with its values and legal standards. This includes a fair and proper treatment of all our staff, partners, target audiences and beneficients. For more information please read Solidaridads Code of Conduct and Whistleblower Procedure.
If you feel Solidaridad, her staff members or representatives have demonstrated behavior that has been inappropriate or unjustifiable, you can file your complaint by sending it to info@solidaridadnetwork.org or call directly +31 (0)30 275 9450. All complaints are dealt with confidentially and you will, when not anonymous, receive a reply by phone or by email within 2 weeks. All complaints are handled with care and appropriate action will be taken. 

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